If you have a burning smell, sparks, a shock from a fitting, or the power is off and will not come back, call us on 01594 723062. We will tell you what to do right now and how quickly we can get someone to you.

First, make it safe

• Burning smell or smoke from a socket/board: switch off at the main switch and call us. If there are flames, call 999.
• Someone has had a shock: switch off, do not touch them until the power is off, and call 999 if they are unwell.
• Whole house off: check whether neighbours have power – it may be a supplier fault (National Grid Electricity Distribution, 105).
• One circuit tripping: unplug everything on it and try resetting once. If it trips again, leave it off and call us.

What we do

We get you safe and, where possible, powered again the same visit. If a permanent repair needs parts or more time, we isolate the problem so the rest of the house works, then quote the follow-up in writing.

Being honest about "emergency"

We are a small local firm, not a national call centre. That means the person you speak to knows the area and will give you a real answer about timing, not a promise they cannot keep.

Common questions

Do you charge extra for emergencies?
Out-of-hours work costs more than a booked daytime visit. We will tell you the rate on the phone before anyone sets off.

Call us on 01594 723062 or request a free written quote using the form below.